Returns & refunds

30 days, unopened, no restocking fee.

Last updated: October 21, 2026

This policy applies to products sold by MyShopperBuddy. Purchases made on Amazon or eBay through our links follow that retailer’s return policy and are handled in your account there — we cannot process those returns. See how our links work.

What can be returned

  • Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund of the product price.
  • Opened food products cannot be returned, for food-safety reasons — unless they arrived damaged, defective or were not what you ordered (see below).
  • Bulk and wholesale orders (25 lb and up, cases, pallets) are quoted and sold on a final-sale basis unless defective on arrival.

Damaged, defective or wrong item

Email support@myshopperbuddy.com within 7 days of delivery with your order number and a photo. We will send a replacement or refund in full, including shipping, and you will not need to send the item back.

How to start a return

  1. Email us with your order number and the items you want to return. We reply within one business day with a return authorization and the return address.
  2. Pack the unopened items securely. Return shipping is paid by the customer unless the return is due to our error.
  3. Refunds are issued to the original payment method within 5 business days of receiving the return. Your bank may take a further 3–10 days to post it.

What is refunded

The product price and tax. Original shipping charges are refunded only when the return is due to our error (damaged, defective or wrong item). There is no restocking fee.

Cancellations

Orders can be cancelled for a full refund any time before they ship — usually within 1–2 business days of ordering. Once a tracking number has been issued, follow the return process above.

Related: Shipping & delivery · Terms of service · FAQ